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FAQs

What forms of payment do you accept? 

We accept PayPal, Visa, MasterCard, Discover, American Express and Apple Pay.

 

Can I use two promotional offers on one order?

No, you can not combine any 2 or more promotional offers together for one purchase.

 

How much is shipping?

Shipping is ONLY $1.99 for all orders shipped in the US.

 

Is iLLASPARKZ Jewelry hypoallergenic?

Our pieces are Lead and Nickel Free!

 

What if my item arrives broken or damaged?

Broken or damaged products must be reported via email to hello@illasparkz.com within 10 days of receiving and will be replaced with the same item, another item of the same value or store credit. 

 

Can I return a few pieces?

All Jewelry and Accessories are Final Sale. In order for us to keep our prices reasonable, we do not give refunds under any circumstances. Broken or damaged products must be reported via email to hello@illasparkz.com within 10 days of receiving and will be replaced with the same item, another item of the same value or store credit. 

 

What's my ring Size?

We have a ring size chart in our policies and info section. If that doesn't work for you try to Google it, there are many easy ways to discover your ring size. 

 

How do I clean my Jewelry?

Please do not wash hands, do dishes, shower or clean the house when wearing fashion jewelry. Certain soaps and cleaning products may damage the coating on the jewelry. Use a cleaning/polishing cloth, if needed.